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Please kindly read our booking & cancellation policy below before booking an appointment.

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Booking & Cancellation Policy

We understand that emergencies happen, but your reserved appointment is exclusively for you. Please acknowledge & respect our cancellation policy, keeping in mind that "no-shows" or last minute cancellations leave us with empty treatment times & other clients, who could not get in, at an inconvenience.

Please arrive 5-10 minutes prior to your appointment time.

Due to our time sensitive appointments if you are more than 5 minutes late, or more than 15mins late for a makeover appointment you may risk losing your appointment.

Please CALL us as soon as possible if you need to reschedule or cancel. In the absence of a call at least 15mins before your appointment you will be considered a "No Show". After a "no show", clients are required to do a walk-in (walk-in to the studio and wait a turn) prior to being allowed to book appointments in advance again.

Kindly decide which service you would like and when you would like to come in for it prior to making a booking. Booking appointments for several services you are unsure you want leave us with empty treatment times & other clients, who could not get in, at an inconvenience.

Non-refundable/ Transferable deposits

Makeover appointments at the studio require a 50% non refundable/transferable deposit for confirmation, while full payment is required to confirm home service appointments and all other services outside the studio. Kindly make payment within 1 hour of booking online to complete your booking or your appointment will be cancelled.

Duplicated Bookings 

Duplicated bookings will be cancelled. Instead please reschedule your appointment online or CALL the studio line (+2348162606066) to reschedule. If you are making a booking for friends please make their bookings in their names.

Preferred Contact Method

Kindly note that while we would love to stay in touch with you through multiple channels (Instagram DM, WhatsApp, email...) The fastest way to reach us during office hours is by phone call. Please call the studio line (+2348162606066) for all same day/ urgent business. Due to the small size of our team, we are unable to respond to messages on the above mentioned platforms in real time.

Cell Phones

If you can refrain from calls during your service, this will allow for your service to be performed more efficiently.

All prices are subject to change without notice.

Stella's Addiction staff reserve the right to refuse service at our discretion.
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